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Among the smiles of the Club Esse universe, probably among the many that (unfortunately!) you will hardly meet, there are those of all the collaborators and operators who strategically and meticulously enter your reservations in the hotels and resorts<\/a> in Sardinia, Calabria, Sicily and Abruzzo or on the Alps of Valle d’Aosta.<\/p>\n Today it is the turn of the “Lady of hotel bookings”: the true expert of dreams that come true, and allows all guests to always have what they have chosen, and even more. She knows every secret of the reservations and passes them on to all the opratrors in her department. Ladies and gentlemen, Lisa Michelino.<\/p>\n Hello everyone! I am Luisa Michelino, but since I was little, everyone has called me Lisa. Sometimes I have to be careful because I am so used to this name that I risk to book my holidays for someone else.<\/p>\n I am the Booking Manager of the Club Esse Group, but I should say that my job is to build puzzles, because I assure you that managing all the reservations in so many tourist facilities, with so many types of rooms, with the different treatments and all the requests is a really delicate and complicated task; and all the pieces must necessarily fall into place.<\/p>\n My goal, and that of all the operators in my department, is to ensure that foreign and Italian travel agencies, tour operators. direct clients, in short, everyone, have exactly what they have booked for and, if possible, even more. So far we have satisfied everyone and there is no reason to believe that we will stop doing it!<\/p>\n It was actually a consequence of my past as atourist entertainer, which began in 1996, and then moved to the Club Esse offices in 2000. Later, after the first 10 years in which we managed entertainment staff, we started a management path of hotels and resorts (the first was the Cala Bitta<\/a> in Baia Sardinia) which led the company to become a real chain hotel, with 16 tourist facilities under management.<\/p>\n You could write a book about it. The funniest anecdotes are those about discounts. It is not uncommon for the question “How many are you?” to be answered “It’ll be me, my husband and the little one”, discovering later that the “little one” for which you would not want to pay anything, is nothing less than a 17-year-old 90kg huge guy.<\/p>\n Or when they ask for a discount because the wife \u201cPoor thing, she eats just a little\u201d. Just a few days ago, since we are Pet Friendly<\/a><\/em> (ovvero che accettiamo, volentieri, gli animali da compagnia), a guest asked me if he could take his pig whit him…<\/p>\n It often happens that they ask us about the water temperature, or if we can send them a photo of the sand. Someone wanted to know the material of the tiles in the bathroom to make sure they won’t slip.<\/p>\nHi Lisa, introduce yourself!<\/h4>\n
Why did you choose the world of tourism?<\/h4>\n
The weirdest requests you received?<\/h4>\n