{"id":16581,"date":"2020-04-06T17:36:43","date_gmt":"2020-04-06T15:36:43","guid":{"rendered":"https:\/\/www.clubesse.it\/?p=16581"},"modified":"2020-07-22T17:48:15","modified_gmt":"2020-07-22T15:48:15","slug":"faq-covid-19-emergency-and-booking-information-for-the-2020-summer","status":"publish","type":"post","link":"https:\/\/www.clubesse.it\/en\/faq-covid-19-emergency-and-booking-information-for-the-2020-summer\/","title":{"rendered":"FAQ: Covid-19 emergency and booking information for the 2020 summer"},"content":{"rendered":"

We have always encouraged you to travel and discover Italy, our beautiful land; but for some time we will all have to give priority to the well-being and safety of each of us. It’s time to travel with your mind through the memories of the holidays spent together.<\/h2>\n

To defeat Covid-19 we will be cautious, we will always wash our hands, we will smile behind the masks and even if there will be a lump in the throat, we will wait to hug our loved ones. This does not mean that we will stop. We will be careful with every gesture, but we won’t stop<\/strong>.<\/p>\n

To welcome the 2020 summer season and do everything we can to make your next holidays happy and safe we have created a document of simple anti-covid prevention measures.<\/p>\n

To all guest traveling: it is important to remember that everyone, including kids under 3 years of age, must have a valid identity document for the entire duration of the stay, and in general, of the holiday.<\/p>\n

Read the Safe holidays <\/em>procedures<\/a><\/p>\n

The situation is constantly evolving and Club Esse is reacting in strict compliance with the recommendations of WHO and Italian and local authorities to ensure the safety of our resorts and offices.<\/p>\n

If Covid-19 emergency continues and you’ve booked a holiday<\/h3>\n

We are taking several measures to protect<\/strong> you by following all the government lines taken so far.<\/p>\n

The Italian DECREE-LAW 2 March 2020, n. 9, which regulates the urgent support measures for families, workers and businesses connected to the epidemiological emergency caused by COVID-19. (20G00026) (GU Serie Generale n.53 del 02-03-2020), allows you to have a refund in case of cancellation of a reservation, which no penalty through a voucher that can be used within one year from the date of issue. We wanted to do something more and we extended the duration of the voucher until 30 September 2022<\/strong>.<\/p>\n

If you have booked a stay starting by June 25, 2020<\/strong>, you can request the free cancellation (which is possible throughout the summer 2020), and have a refund of the paid amount with a voucher that can be used by September 30, 2022, or you can reschedule your reservation on any date from 3 July to 30 July 2020, or from 1 September onwards.<\/p>\n

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Covid-19 emergency FAQ<\/h2>\n